Warranty and Refund Policy

By using the KeyNIE smart lock hardware (the “Device”) you are agreeing to be bound by the terms of this Limited Warranty set forth below. If you do not agree to the terms of this Limited Warranty you may return the Device (in its original, unused condition) within thirty days of the date of purchase (or the return period provided by your place of purchase, whichever is longer) for a refund in accordance with our returns policy as set forth in Section 3 of this Limited Warranty. This warranty applies only to the person or entity that originally purchased the Device from KeyNIE or from one of its authorized resellers or distributors.

Limited Warranty

KeyNIE warrants the Device against defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase (“Warranty Period”). If a Device is returned to KeyNIE during the Warranty Period as provided below, and KeyNIE determines that the Device is defective, KeyNIE will either repair or replace the unit with either a new or a refurbished KeyNIE smart lock or refund the original purchase price in return for the Device, at its option.

Satisfaction Policy

If you are the original purchaser of the Product and you are not satisfied with this Product for any reason, you may return it in its original condition within seven (7) days of the original purchase and receive a full refund. To request a return your product, send us an email on  or call us on +91 7573943434. A return must be accompanied with a feedback on the product to ensure we avoid any glitches in our future transactions.

Once your return is received and inspected, we will notify you through email on approval or rejection of your refund. If your refund request is approved then your refund will be automatically credited to your original method of payment, within 5 to 7 working days.

KeyNIE reserves the right to change the method by which KeyNIE may provide warranty service to you, and your Device’s eligibility to receive a particular method of service.

This warranty does not cover damage (i) due to acts of God, other forces beyond our reasonable control, such as internet or power outages, wars, riots, terrorism, labour disputes, earthquakes, floods or other events of “force majeure,” accident, misuse, abuse, negligence, commercial use or modification of, or to any part of your Device; (ii) caused by any third party product, service or system, use of the Device for purposes other than for which the Device was designed or intended, or use in improper temperature, humidity or other environmental conditions, or use of the Device in violation of written instructions provided by KeyNIE (which may be provided at the time of purchase or on its website.

This warranty does not cover defects due to normal wear and tear or aging. This warranty does not cover damage due to improper repair, operation or maintenance or connections to improper voltage supply or, to the extent allowed by law, attempted repair by anyone other than a facility authorized by KeyNIE to service your KeyNIE Device. This warranty does not cover scratches; abrasions; deterioration due to the use of paints, solvents or other chemicals; abuse; misuse; or product(s) used in commercial applications. This warranty does not cover consumable parts (such as batteries).

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state (and jurisdiction to jurisdiction).

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